Privacy Policy

Effective Date: 01/01/2025

Last Updated: 11/27/2025

1. Introduction

Unity Tech RGV (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (unitytechrgv.com) or use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

Contact Information: Name, business name, email address, phone number, mailing address
Business Information: Company size, industry, job title, number of employees
Account Information: Username, password, billing information, payment details
Communication Records: Emails, support tickets, phone call records, chat transcripts
Service-Related Data: IT infrastructure details, network configurations, system logs

2.2 Technical Information

When you visit our website, we automatically collect certain information:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, time spent on pages, links clicked, referring URLs
Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Client System Data

When providing Managed IT and Cybersecurity services, we may access:

System Information: Hardware specifications, software inventory, network topology
Security Data: Threat logs, vulnerability scans, security event data
Performance Metrics: System performance data, uptime statistics, resource utilization
Backup Data: Files and data included in backup and disaster recovery services

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

Provide, maintain, and improve our IT support, cybersecurity, and web design services
Monitor and manage your IT infrastructure and security
Perform system backups and disaster recovery
Respond to support requests and technical issues
Communicate about service status, updates, and maintenance

3.2 Business Operations

Process payments and manage billing
Send invoices, receipts, and payment reminders
Verify your identity and prevent fraud
Comply with legal obligations and regulatory requirements

3.3 Marketing and Communication

Send newsletters, promotional materials, and service updates (with your consent)
Respond to inquiries and provide customer support
Conduct surveys and gather feedback
Improve our website and services based on user behavior

3.4 Security and Protection

Detect, prevent, and respond to security threats
Monitor for unauthorized access or malicious activity
Investigate and address violations of our Terms and Conditions
Protect the rights, property, and safety of Unity Tech RGV and our clients

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party vendors who assist us in:

Payment processing and billing
Cloud hosting and data storage
Email and communication services
Analytics and website optimization
Security monitoring and threat detection

These service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders, subpoenas, or legal processes
Government or regulatory investigations
Requests from law enforcement agencies
Protection of our legal rights or compliance with legal obligations

4.3 Business Transfers

If Unity Tech RGV is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

Encryption: Data is encrypted in transit (TLS/SSL) and at rest
Access Controls: Strict access controls and authentication requirements
Network Security: Firewalls, intrusion detection, and monitoring systems
Regular Audits: Security assessments and vulnerability testing
Employee Training: Staff trained on data protection and confidentiality

5.2 Security Limitations

While we use reasonable security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

5.3 Your Responsibility

You are responsible for:

Maintaining the confidentiality of your account credentials
Using strong, unique passwords
Notifying us immediately of any unauthorized access
Following security best practices we recommend

6. Data Retention

6.1 Retention Periods

We retain your information for as long as necessary to:

Provide our services to you
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce our agreements
Maintain business records and analytics

6.2 Specific Retention Guidelines

Active Client Data: Retained for the duration of the service relationship
Financial Records: Retained for 7 years per IRS requirements
Support Tickets: Retained for 3 years for quality assurance
System Logs: Retained for 90 days to 1 year depending on type
Marketing Data: Retained until you opt out or request deletion

6.3 Data Deletion

When information is no longer needed, we securely delete or anonymize it according to industry best practices.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Receive a copy of your data in a portable format

7.2 Deletion and Restriction

You may request that we:

Delete your personal information (subject to legal retention requirements)
Restrict processing of your information
Object to certain uses of your data

7.3 Marketing Opt-Out

You can opt out of marketing communications by:

Clicking the “unsubscribe” link in our emails
Contacting us at info@unitytechrgv.com
Updating your communication preferences in your account

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at info@unitytechrgv.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

8.1 What We Use

Our website uses cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Improve website functionality and user experience
Deliver relevant content and advertisements

8.2 Types of Cookies

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used to deliver relevant advertisements
Preference Cookies: Remember your settings and choices

8.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request disclosure of personal information collected
Right to Delete: Request deletion of personal information
Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
Right to Non-Discrimination: Equal service regardless of privacy rights exercise

To exercise these rights, contact us at info@unitytechrgv.com.

12. International Data Transfers

Your information may be transferred to and processed in the United States. By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

Post the updated policy on our website with a new “Last Updated” date
Notify active clients of material changes via email
Obtain consent for significant changes where required by law

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Compliance and Certifications

Unity Tech RGV is committed to compliance with applicable privacy and security regulations, including:

HIPAA (Health Insurance Portability and Accountability Act) for healthcare clients
GLBA (Gramm-Leach-Bliley Act) for financial services clients
State and federal data breach notification laws
Industry-specific compliance requirements as applicable

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Unity Tech RGV

Email: info@unitytechrgv.com
Phone: 956-342-4777
Website: unitytechrgv.com
Business Hours: Monday–Saturday, 8:00 AM – 6:00 PM CST

By using Unity Tech RGV’s website and services, you acknowledge that you have read and understood this Privacy Policy.