Privacy Policy

Privacy Policy for Unity Tech RGV & Norma

At Unity Tech RGV, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, services, and our AI assistant, Norma.

 

1. Information We Collect

We may collect the following types of data:

  • Personal Information: Name, email address, phone number, company name, and other contact details.

  • Usage Data: Pages visited, time spent, click behavior, and referring URLs.

  • Chat Interactions: Messages exchanged with Norma, our virtual assistant, which may include personal or business-related inquiries.

  • Technical Data: IP address, browser type, device info, and cookies.

 

2. How We Use Your Information

We use your information to:

  • Provide technical support, sales assistance, and service recommendations.

  • Improve the performance of our website and the functionality of Norma.

  • Communicate with you about services, promotions, or updates.

  • Maintain internal records and improve customer experience.

 

3. Norma – Our AI Assistant

Norma is designed to assist with customer support, FAQs, sales inquiries, and service scheduling. Your interactions may be recorded to:

  • Provide accurate responses.

  • Improve AI learning and performance.

  • Assist in follow-ups or service delivery.

Norma does not access or store sensitive information unless you voluntarily provide it. All data is securely stored and only accessed by authorized personnel.

 

4. Cookies and Tracking

We use cookies and similar technologies to enhance user experience and track performance. You can manage your preferences through your browser settings. For more details, see our Cookie Policy.

 

5. Data Sharing and Security

We do not sell your personal information.

Data may be shared with trusted third-party tools (e.g., CRM, analytics, email providers) solely to support our operations. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration.

 

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for certain uses.

  • Request data portability or restriction of processing.

To make a request, contact us at info@unitytechrgv.com.

 

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

 

8. Policy Updates

We may revise this Privacy Policy from time to time. Any updates will be posted here with a new effective date.

 

9. Contact Us

For questions or concerns about this policy or your data:

Unity Tech RGV
📧 info@unitytechrgv.com
🌐 www.unitytechrgv.com